Loading Events

« All Events

  • This event has passed.

Welcome Your Chinese Visitors Workshop – Adelaide

November 21, 2017 @ 10:00 am - 1:00 pm

ServiceIQ Workshop

SATIC, with the support of the Government of South Australia, the South Australian Tourism Commission and the Commonwealth Tourism Demand Driver Infrastructure (TDDI) program, is running 40 workshops around the state in 2017/18. These workshops will be followed by one-on-one business coaching sessions (within six months). Please note that only 100 coaching sessions are available and conditions apply. See below for more information and to register your interest.

These workshops are highly interactive, hands on and conducted in a small intimate group setting of up to 30 people that are tailored and run by professional facilitators.

They aim to deliver tangible outcomes – learnt today and implemented tomorrow.


Key takeaways from this workshop include:

Understanding your Chinese visitors

  • Market segmentation—who are your customers?
  • Family structure and cultural values
  • Understanding their comfort zone—likes and dislikes

Promoting your business to your Chinese visitors

  • How to create effective marketing collateral with proper translation
  • How to promote your business in a cost-effective way
  • How to design proper signage, menus and instructions

Delivering customer service to your Chinese visitors

  • Managing expectations (greetings, food, accommodation, etc.)
  • Cultural assumptions—how does culture influence communication
  • Useful words and phrases in Mandarin Chinese

Workshop details:

Trainer: Jing Cao | Chinese Language and Cultural Advice

Investment: $60pp*
Morning tea supplied.

RSVP: Tuesday, 14 November – Spaces limited, bookings essential.

*Investment includes complimentary one-on-one business coaching session per registered business as outlined below. 

Parking information: 52 free parking spaces in the undercover area of the hotel and $1.50 all day parking in the areas surrounding the hotel.


This workshop forms part of a ServiceIQ: Smarter Business Program which is designed to build industry capability, productivity and quality in tourism businesses throughout the State. The Program is an initiative of the Premier of South Australia and is being delivered by SATIC using funding provided by the the South Australian Tourism Commission, the Government of South Australia and the Commonwealth Tourism Demand Driver Infrastructure (TDDI) program.

SATIC’s Service Excellence Manager, Roz Becker and other members of the SATIC team will be undertaking one-on-one tourism business coaching sessions (of up to two hours) within six months of the ServiceIQ Workshop. These sessions are a follow-up of your workshop learnings and include an online marketing audit, review of business capabilities and tourism marketing activities. Only 100 coaching sessions are available and conditions apply. REGISTER YOUR INTEREST NOW > 

For further information, please contact Roz on (08) 8110 0123 or email roz@satic.com.au.


November 21, 2017
10:00 am - 1:00 pm


Mawson Lakes Hotel & Function Centre
10 Main Street
Mawson Lakes, South Australia 5095 Australia
+ Google Map